- There is only one way - the straight way. It sets the tone of the organisation.
- Be open to the best of what everyone, everywhere, has to offer; transfer learning across your organisation.
- Get the right people in the right jobs - it is more important than developing a strategy.
- An informal atmosphere is a competitive advantage.
- Make sure everybody counts and everybody knows they count.
- Legitimate self-confidence is a winner - the true test of self-confidence is the courage to be open.
- Business has to be fun - celebrations energise and organisation.
- Never underestimate the other guy.
- Understand where real value is added and put your best people there.
- Know when to meddle and when to let go - this is pure instinct.
- knowing your objectives and having a plan how to achieve them
- building a team committed to achieving the objectives
- helping each team member to give their best efforts